Dell sent someone out and they fixed my laptop. That was fast. He was actually here on Tuesday.  I wasn’t actually home at the time, but since I’ve had a few days to play around with it I think it works just fine.  He left his business card.  He called me after he was done and he said something that really sounded bizarre to me.

He said that there were a few screws missing, and he had to replace them. I haven’t personally taken the laptop apart, so the only time I had it serviced was at the University of Akron computer services. I don’t want to say it was them, but I don’t believe he was lying either. Wasn’t expecting that one.